These Terms of Service (the “Terms”) govern your use of ProntoAppLaunch, a service operated by Val Okafor (“ProntoAppLaunch,” “we,” “us,” or “our”). By submitting payment, accepting an approved project scope, accessing a client portal, or using services we provide, you agree to these Terms.
If you are accepting these Terms for a business or other organization, you represent that you have authority to bind it. You must be at least 18 years old to purchase the service.
1. The service
ProntoAppLaunch designs, builds, hosts, maintains, and improves custom software for approved customers.
You begin by submitting an application. We may accept or decline an application for any lawful reason. If we accept yours, we will send you a written first-version scope describing the app’s intended users, core use cases, and what we plan to make live first. That written scope—not every feature, example, conversation, or future idea—is what your starting payment purchases.
The first version is intended to be the smallest useful version that performs the main job described in the approved scope. It is not a promise to complete an entire large platform, every requested feature, or the equivalent of an established enterprise product in one week.
2. Starting payment and subscriptions
The standard starting payment is $99. It covers the approved first-version build and your first two weeks of service.
Beginning in week three, the service renews automatically at the plan rate shown when you subscribe:
- Standard — $49 per week: one active change request at a time.
- Priority — $99 per week: up to two active change requests at a time, plus same-business-day replies under normal operating conditions.
You authorize us and our payment processor to charge the payment method you provide for the starting payment, recurring subscription fees, and any separately approved add-ons. Prices are in U.S. dollars unless we state otherwise.
You may switch plans or cancel at any time. A plan change normally takes effect at the next billing period unless we agree otherwise in writing. Cancellation stops future subscription charges; it does not reverse a charge for a billing period that has already begun. Except for the delivery guarantee below, a written exception, or where required by law, payments are non-refundable.
You are responsible for applicable taxes, excluding taxes based on our net income. If a payment fails, we may retry it, ask you to update your payment method, pause work, suspend the app, or treat the subscription as canceled.
3. First-version delivery and guarantee
We aim to make the agreed first version live within 7 calendar days after your starting payment.
If the agreed first version is not live within 14 calendar days, we will refund the amount you paid to ProntoAppLaunch for that build. You do not need to complete a special claim form.
For this guarantee, “live” means the agreed first version has been deployed to a working web address or other delivery environment where you can access and use it. “Live” does not require approval by Apple, Google, or another third-party marketplace, because their review timing is outside our control.
The delivery clock pauses for delays caused by missing or late customer materials, credentials, approvals, decisions, access, content, or feedback; material changes to the approved scope; events outside our reasonable control; or a request from you to pause work. We will tell you when we believe the clock is paused and why.
If we issue a full refund under this guarantee, we may stop work and take the unfinished app offline. Unless we agree otherwise in writing, neither party has a further obligation to continue the project.
4. Change requests and bug fixes
After the first version is live, you may submit requests in plain English through the communication channel or client portal we provide.
A request is one focused change or addition that can reasonably be completed as a coherent unit. Standard permits one active request at a time. Priority permits up to two. We aim to complete each accepted request within 7 calendar days after it starts.
We may divide a larger request into smaller requests, ask you to prioritize it, exclude it as outside the service, or offer a separate price. We will explain that before beginning separately priced work.
A bug is behavior that materially fails to match the approved written scope or an accepted request. We fix verified bugs without an additional service charge, and they do not consume a change-request slot. A new preference, expanded use case, third-party change, or behavior that was never agreed in writing is not automatically a bug.
5. Your responsibilities
You agree to:
- Provide accurate and timely information, decisions, content, credentials, and access.
- Review work and provide reasonably prompt, specific feedback.
- Use the app lawfully and ensure that your business and users do the same.
- Obtain all rights, licenses, notices, and consents needed for the content, data, trademarks, images, software, and other materials you provide.
- Maintain secure control of your accounts and promptly remove access that is no longer needed.
- Maintain appropriate terms, privacy notices, consents, and policies for your own customers and users.
- Decide whether the app is suitable for your business, customers, industry, and intended use.
You remain responsible for your business decisions, customer relationships, content, pricing, taxes, regulatory duties, and legal compliance. ProntoAppLaunch does not provide legal, tax, accounting, medical, financial, or regulatory advice.
Projects requiring specialized compliance—including health, financial, educational, employment, biometric, children’s, government, export-controlled, or other regulated data—are not included unless we expressly agree in writing to the required controls and scope.
6. Hosting, maintenance, and availability
While your subscription is active, the applicable plan includes ordinary hosting, deployment, maintenance, and upkeep for the agreed app, subject to these Terms and any written scope.
We may use third-party hosting, database, storage, email, messaging, analytics, payment, development, security, and infrastructure providers. Their services may experience outages, limits, policy changes, or discontinuation outside our control.
We may perform maintenance, install updates, change infrastructure, or temporarily limit access when reasonably necessary for security, reliability, legal compliance, or continued operation. We do not promise uninterrupted or error-free availability.
If unusual scale, storage, traffic, abuse, or technical requirements materially increase the cost or risk of operating your app, we will discuss the available options and any cost before making a material change to your price or service. We may require migration to accounts in your name, a separate infrastructure budget, or a revised service agreement.
7. Third-party services and usage charges
Some apps require third-party products or services, such as AI models, text messaging, email delivery, maps, identity verification, payment processing, certified electronic signatures, media processing, or large-scale infrastructure.
We will tell you about a material third-party charge before enabling the related feature. Wherever practical, the provider account will be in your name and you will pay the provider directly at its published price. We do not add a markup to charges you pay directly to a provider.
Third-party services are governed by their own agreements and privacy practices. We do not control their pricing, availability, security, decisions, or changes, and we are not responsible for their acts or omissions. If a provider changes or discontinues a service, work required to replace it may be treated as a new request or separately scoped project.
8. App-store submissions
If purchased, Apple App Store submission is $149 one time and Google Play submission is $149 one time. These fees cover our submission work; they do not include Apple, Google, or other platform fees.
Developer accounts must be in your name. You are responsible for platform enrollment, identity checks, agreements, fees, policy compliance, and final business information. We do not guarantee acceptance, timing, ranking, or continued availability in an app store. A rejection or review delay by a platform does not mean the first version failed to go live for purposes of our delivery guarantee when a working build is otherwise available.
9. Payments inside your app
When your app accepts payments, it should connect to a payment processor account in your name. Customer funds go through that processor and not through ProntoAppLaunch. We are not your payment facilitator, bank, escrow agent, or merchant of record, and we do not take a percentage of your customer payments unless a separate written agreement says otherwise.
Payment processors set their own fees, reserves, dispute procedures, and eligibility requirements. You are responsible for refunds, chargebacks, taxes, prohibited products, and compliance associated with transactions in your app.
10. What you own
You retain ownership of the materials and rights you bring to the project, including:
- Your idea, brand, business name, logo, colors, content, and business rules.
- Your data and your customers’ data.
- Your domain and accounts registered in your name.
- Your payment processor, Apple Developer, Google Play, and other provider accounts.
Subject to full payment of amounts due, the project-specific source code, database design, interface designs, workflows, configuration, and other deliverables we create specifically for your app are your property. While you use the service, we normally keep the working source code in our development environment so we can build, test, secure, deploy, and maintain it efficiently. The handoff rules below govern when and how we package and transfer a complete copy to you; they do not give us ownership of your data, brand, or project-specific business logic.
We retain ownership of our pre-existing materials, general development tools, reusable libraries, templates, methods, know-how, processes, and improvements that are not unique to your app. If any of those materials are included in your handed-off app, we grant you a perpetual, worldwide, royalty-free license to use, run, copy, modify, and maintain them as part of your app. You may not extract and resell our shared tools or methods as a competing app-development service.
Third-party and open-source components remain subject to their applicable licenses.
11. Source-code and data handoff
After 8 consecutive paid weeks, you may request a full handoff at no additional charge. A full handoff includes, as applicable:
- A complete copy of the project source code transferred to a repository you control.
- Your database data and uploaded files in reasonably standard formats.
- Available configuration and setup notes another qualified developer can follow.
- Reasonable assistance moving hosting to an account in your name.
If you request a full handoff before completing 8 consecutive paid weeks, the early-handoff fee is $399. Outstanding subscription fees, add-ons, third-party charges, or other approved amounts must also be paid before transfer.
We will make reasonable efforts to prepare the handoff promptly, but timing depends on the app’s size, provider access, your cooperation, and destination environment. A handoff does not include ongoing development, migration work outside the description above, training a replacement team, or warranties about changes made by others unless separately agreed.
After a handoff, you may continue the subscription if we agree to keep hosting or improving the app. If another person changes the code or infrastructure, resulting diagnosis and repair may be treated as a new request or separately priced work.
12. Cancellation and wind-down
You may cancel at any time. Future recurring billing stops after cancellation is processed.
Unless a security, legal, abuse, or nonpayment issue requires earlier suspension, we will keep the app online for 30 days after your last payment. This transition window does not include new change requests, and it does not extend your eligibility calculation for a free handoff.
You may request a free export of your data during or after your subscription, subject to reasonable identity and authority verification. If you are eligible for a free handoff, or pay the early-handoff fee, you may request the complete handoff described above.
After the 30-day transition window, we may take the app offline and later delete hosted copies when they are no longer reasonably needed for legal, security, backup, dispute, or operational purposes. You are responsible for requesting and safely storing any export or handoff you need.
If ProntoAppLaunch permanently stops offering the service, each active customer will be offered a complete handoff at no charge with at least 30 days’ notice when reasonably possible.
13. Artificial intelligence
We use AI-assisted tools in our development process for activities such as requirements analysis, coding, testing, review, documentation, support, and workflow automation. Project communications, specifications, source code, technical artifacts, and materials you send us may be processed by AI service providers as part of delivering the service.
We will not intentionally send your app’s production customer records, payment details, contracts, private uploads, or other sensitive end-user data to a general-purpose AI model unless:
- You requested an AI-powered feature that requires the processing;
- We disclosed the intended provider or processing and you approved it;
- The processing occurs through an appropriately configured account or service; or
- The processing is otherwise necessary and lawful under a separate written agreement.
AI output can be incomplete or wrong. We use an engineering process to review and test work, but you remain responsible for reviewing business-facing content and decisions produced by AI features in your app.
14. Privacy and customer data
Our collection and use of personal information are described in the Privacy Policy, which is incorporated into these Terms.
As between you and ProntoAppLaunch, you control the personal information submitted by users of your app, and we process it to host, maintain, support, and improve the app under your instructions. You are responsible for providing legally sufficient privacy notices, identifying an appropriate legal basis, responding to your users’ requests, and entering any required data-processing agreement before collecting regulated or sensitive data.
We may refuse to collect or process data that creates legal, security, ethical, or operational risk outside the agreed service.
15. Security and backups
We use reasonable administrative, technical, and organizational safeguards appropriate to the nature of the service and information we handle. No system, transmission, storage method, or security measure is completely secure.
You must use strong account security, protect credentials, limit administrative access, and promptly notify us of suspected misuse or unauthorized access. We may suspend access, rotate credentials, or take other protective steps when we reasonably believe security is at risk.
We use commercially reasonable backup and recovery practices where supported by the applicable infrastructure. Backups are not a substitute for your own exports and records. We will notify you of a confirmed security incident affecting personal information as required by applicable law and provide information reasonably needed for you to meet your own obligations.
16. Confidentiality
Each party may receive nonpublic business, technical, customer, or financial information from the other. The receiving party will use confidential information only to perform or receive the service, protect it with reasonable care, and disclose it only to personnel and providers who need it and are subject to appropriate obligations.
Confidential information does not include information that the receiving party can show was already lawfully known, becomes public without breach, is received lawfully from another source without restriction, or is independently developed without using the other party’s confidential information.
We may disclose confidential information when legally required, after providing notice when permitted. A separately signed nondisclosure agreement controls if it conflicts with this section.
We will not publicly identify you or display your app as a case study without permission.
17. Acceptable use
You may not use the service or ask us to build, host, or support anything that:
- Violates law, regulation, court order, or another person’s rights.
- Is fraudulent, deceptive, defamatory, harassing, exploitative, or harmful.
- Facilitates unauthorized access, malware, surveillance, credential theft, spam, or security abuse.
- Infringes intellectual property, privacy, publicity, or contractual rights.
- Processes regulated or high-risk data without the required written scope and safeguards.
- Interferes with the service or imposes unreasonable technical or operational burdens.
We may decline an application or request, remove unlawful material, suspend service, or terminate an account when we reasonably believe this section has been violated.
18. Feedback
If you voluntarily provide suggestions about ProntoAppLaunch itself, we may use them without restriction or compensation. This does not give us ownership of your app, data, confidential information, or project-specific ideas.
19. Warranty disclaimer
The first-version guarantee is the express service guarantee we provide. Except for that guarantee and any promise we expressly make in a signed writing, the service, app, hosting, and deliverables are provided “as is” and “as available.”
To the maximum extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the app will be uninterrupted, error-free, perfectly secure, approved by a third party, or successful as a business. We do not guarantee results, revenue, customer adoption, regulatory approval, or compatibility with a purpose that was not included in the written scope.
Some jurisdictions do not allow certain warranty exclusions, so parts of this section may not apply to you.
20. Limitation of liability
To the maximum extent permitted by law, neither party will be liable to the other for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profits, revenue, business opportunity, goodwill, or data, arising from or related to the service—even if advised that such damages were possible.
Except for obligations that cannot legally be limited, ProntoAppLaunch’s total liability for all claims arising from or related to the service will not exceed the greater of $1,000 or the fees you paid to ProntoAppLaunch during the 12 months before the event giving rise to the claim.
These limits do not restrict the first-version refund guarantee or liability that applicable law does not allow us to exclude, including liability for fraud or willful misconduct.
21. Indemnification
You agree to defend, indemnify, and hold harmless ProntoAppLaunch and Val Okafor from third-party claims, damages, losses, and reasonable costs arising from your content, data, products, business practices, unlawful use of the app, violation of these Terms, or infringement of another person’s rights—except to the extent caused by our fraud, willful misconduct, or violation of law.
We will give you reasonable notice of a covered claim and allow you to control its defense, provided that you may not settle a claim in a way that admits fault by us or imposes obligations on us without our written consent.
22. Suspension and termination
We may suspend or terminate service for nonpayment, security risk, unlawful or abusive activity, material breach of these Terms, or conduct that creates unreasonable risk to customers, users, providers, or ProntoAppLaunch. When practical, we will give notice and a reasonable opportunity to cure.
Sections that by their nature should continue after termination—including payment obligations, ownership, licenses, confidentiality, disclaimers, liability limits, indemnification, and dispute terms—will survive.
23. Changes to the service or these Terms
We may update these Terms to reflect service, legal, security, or operational changes. The updated date will appear at the top. If a change materially affects an active customer’s rights or fees, we will provide reasonable notice by email, through the client portal, or through another appropriate channel.
Price changes for an active subscription will not take effect until after reasonable advance notice. Continuing to use the service after an updated version takes effect means you accept the revised Terms. If you do not agree, you may cancel before the change applies.
24. Governing law and disputes
These Terms are governed by the laws of the State of California, without regard to conflict-of-law rules. Any court proceeding arising from or related to these Terms or the service must be brought in a state or federal court in California that has jurisdiction, and each party consents to the jurisdiction of those courts.
Before filing a claim, each party agrees to send written notice describing the dispute and to make a good-faith effort for at least 30 days to resolve it informally. Either party may seek urgent injunctive or equitable relief when necessary to protect confidential information, intellectual property, security, or access to systems.
25. General terms
These Terms, the Privacy Policy, the approved written scope, and any signed addendum form the entire agreement concerning the service and replace earlier discussions about the same subject. If they conflict, a signed addendum controls, followed by the approved written scope, these Terms, and the Privacy Policy.
You may not assign your agreement without our written consent, except as part of a genuine sale or reorganization of your business when the new owner accepts these Terms and assumes outstanding obligations. We may assign the agreement in connection with a business transfer or reorganization.
Neither party is liable for delay caused by events beyond its reasonable control. If part of these Terms is unenforceable, the remainder stays in effect. A failure to enforce a provision is not a waiver. Headings are for convenience only. Electronic notices, approvals, signatures, and records may satisfy writing requirements where permitted by law.
26. Contact
Questions, notices, cancellation requests, and legal communications may be sent to:
Val Okafor
ProntoAppLaunch
val@okason.com